By placing your order, you hereby agree and accept the following policies and disclaimers, and hereby release Bite by Bite & Co. from any claims of liability.
How long does it take to receive my order after it’s placed?
Boards are made fresh each week, and we ship on Mondays, Tuesdays, and Wednesdays. Orders placed Sunday through Tuesday will ship the same week. Orders placed Wednesday through Saturday will ship the following week. We ship orders via FedEx 2-day, so your order will arrive two days after it is shipped.
What do I do when my order arrives?
Your vacuum-sealed board is packaged to arrive cold. When your board arrives, place it in the refrigerator if you do not plan to consume it immediately. The hummus and apple butter also need to be refrigerated, but honey drizzles best at room temperature, so leave that out! Bite by Bite & Co. is not responsible for customers eating food that is out of tempurature and has been sitting out. Our boards should arrive cold and should be served at room tempurature. Do not consume your board if it does not arrive cold.
Allergy Warning
Our boards contain dairy and tree nuts, and may contain eggs, soy. and peanuts. We use gluten-free ingredients on our boards, but we include three kinds of crackers on the side, two with and one without gluten. We create our boards in an open kitchen on shared equipment that processes wheat, dairy, eggs, soy, peanuts, and tree nuts. While we do our best to prevent cross contamination, we cannot completely eliminate the risk.
What’s your return/exchange/refund policy?
We will issue a refund if your board is delivered more than 24 hours after the scheduled delivery date (72 hours after it leaves our facility). Customers are responsible for ensuring that the delivery address is correct and that the package can be recieved at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the box for an extended period of time after delivery. If you have experienced another issue with your board or delivery, reach out to info@bitebybiteandco.com and we'll be happy to help.
Order Cancellation Policy:
Bite by Bite & Co. boards are curated for each individual order. Items are locally sourced for each order to ensure the freshest quality of cheese, meats, and produce. As a result, cancellations can only be accepted up to 24 hours after your order is placed. Cancellation requests made after 24 hours after your order is placed will not be granted. We appreciate your understanding.
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